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James Cisneros

Recent Posts

METRE22 CASE STUDY: How a consumer finance company designed a technology platform to boost its rocket growth (and strengthen customer experience).

A new consumer finance company was doing a lot of things well. It was doubling originations year-over-year and adding merchant partners at a rapid pace. It was using first-rate underwriting...

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“Eeny, meeny, miny, moe, Catch a tiger by the toe.

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The Two-Step in Customer Service Mergers

In Texas, everyone must go through the rite of passage of learning the Texas Two-Step. And if you are like me, born and raised in the Lone Star State, you learn quickly that a basic guide to...
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4 Key Management Moves in Nearshore Mergers and Acquisitions

Have you ever been in a long-distance relationship? If so, you are likely familiar with the challenges that can arise. Similarly, when a company decides to leverage nearshoring in their operation,...
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Making It Stick: Technology Adoption During a Merger or Acquisition

“A teacher who is attempting to teach without inspiring the pupil with a desire to learn is hammering on cold iron.”

                         - Horace Mann

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